Property management system
The desk, the house and the books — on one record.
Quick answer
A cloud PMS for 10–500+ room properties: 12 core modules, 300+ report templates and 20+ integration points, typically implemented in 4–8 weeks. Cloud, on-premise or hybrid, with one guest record and one folio.
A PMS built around the work that happens between systems: the guest who arrives twice, the charge that posts late, the room that is ready but still shows dirty. One database, one folio, one version of the day.
Updated
- Individual, group and hourly reservations
- ID capture, split folios and express departure
- Configurable night audit and audit trail
- 300+ report templates with bilingual headers
The daily friction
What a desk actually spends its day on.
Not every hotel has the same problems, but most recognise these three. They are rarely caused by staff; they are caused by the shape of the tools.
01
Re-keying between systems
A booking arrives from a channel, is copied into the PMS, then re-entered into the restaurant and membership tools. Each copy is a chance to lose a preference or a rate code.
02
Folios assembled by hand
Room, F&B, telephone and miscellaneous charges sit in different places. A group checkout becomes a manual reconstruction under time pressure.
03
A close that depends on memory
Night audit is a sequence of checks that lives in a binder. When the person who knows the sequence is off, the close gets slower and less reliable.
Capability map
Everything the front of house touches.
Twelve modules share one data model. Below is the working surface of the PMS; the adjoining products cover the outlet, loyalty and procurement sides.
Reservations and inventory
Sell the right room at the right rate, whether the booking comes from the desk, a group block or a channel.
- Individual, group, hourly and waiting-list bookings
- Availability calendar, rate plans and restrictions
- Room blocking, deposits and guaranteed bookings
- Corporate and travel-agent contracts
Reception and guest service
A check-in that captures what the rest of the stay needs, without a second conversation.
- ID and passport capture with profile matching
- Upgrades, extensions, room moves and shared rooms
- Group rooming lists and batch check-in
- Concierge tasks, messages and lost-and-found
Cashier and folios
One ledger for the whole stay, with the controls finance will ask for later.
- Split folios, routing rules and credit limits
- Discounts, allowances, voids and corrections with logs
- Invoices at the desk or after departure
- Express departure and late charges
Housekeeping and maintenance
The room board is the operational heartbeat; it should never be a guess.
- Real-time room states by floor, zone and type
- Task assignment, inspection and turnaround tracking
- Out-of-order rooms and maintenance tickets
- Mobile updates from the floor
Night audit and finance
A repeatable close, not a heroic one.
- Configurable audit sequence with required checks
- Automatic room, tax and package posting
- AR ageing, city ledger and commission calculation
- Trial balance, audit reports and correction trails
Reporting and control
The numbers should be traceable to the transaction, not just printable.
- 300+ report templates, bilingual headers
- Multi-building and cross-day shift reporting
- Role-based permissions down to the action
- Operation logs and query history
Capability
| Core modules | Capability |
|---|---|
| Reservations and inventory | Individual, group, hourly and waiting-list bookings |
| Reservations and inventory | Availability calendar, rate plans and restrictions |
| Reservations and inventory | Room blocking, deposits and guaranteed bookings |
| Reservations and inventory | Corporate and travel-agent contracts |
| Reception and guest service | ID and passport capture with profile matching |
| Reception and guest service | Upgrades, extensions, room moves and shared rooms |
| Reception and guest service | Group rooming lists and batch check-in |
| Reception and guest service | Concierge tasks, messages and lost-and-found |
| Cashier and folios | Split folios, routing rules and credit limits |
| Cashier and folios | Discounts, allowances, voids and corrections with logs |
| Cashier and folios | Invoices at the desk or after departure |
| Cashier and folios | Express departure and late charges |
| Housekeeping and maintenance | Real-time room states by floor, zone and type |
| Housekeeping and maintenance | Task assignment, inspection and turnaround tracking |
| Housekeeping and maintenance | Out-of-order rooms and maintenance tickets |
| Housekeeping and maintenance | Mobile updates from the floor |
| Night audit and finance | Configurable audit sequence with required checks |
| Night audit and finance | Automatic room, tax and package posting |
| Night audit and finance | AR ageing, city ledger and commission calculation |
| Night audit and finance | Trial balance, audit reports and correction trails |
| Reporting and control | 300+ report templates, bilingual headers |
| Reporting and control | Multi-building and cross-day shift reporting |
| Reporting and control | Role-based permissions down to the action |
| Reporting and control | Operation logs and query history |
In the property
A closer look.
From the product
Actual interface screens.
Interface screens from a live deployment. The product supports bilingual reports and documents.
A day in the system
The same record, from 06:00 to close.
A single day at a 120-room property, seen through the screens the team actually uses.
06:40
Night audit closes
Room and tax post, no-shows are processed, discrepancy rooms are listed, the audit log records the sequence and the business date rolls forward.
09:15
The house turns over
Housekeeping sees departures, stayovers and arrivals on one board. A blocked room is released; a maintenance ticket moves it to out-of-order.
14:20
A group arrives
The rooming list is loaded, keys are pre-made, and the group checks in in batches. Two rooms are upgraded; the folio routing is already set.
19:45
Dinner charges to the room
The outlet posts to the guest’s folio with a credit check. The desk sees the charge immediately; the guest sees one bill at departure.
23:30
The day is reconciled
Cashier shift totals, city-ledger postings and the day’s rate variance are reviewed. Anything unusual is corrected with a logged reason.
Controls that matter
Built for the questions auditors ask.
A PMS earns trust in the exceptions: the voided charge, the moved room, the rate override, the guest who disputes a bill three weeks later.
Every correction leaves a trail
Voids, adjustments, rate overrides and folio transfers record who, when and why. The operation log is queryable by shift and by user.
Permissions match the org chart
Access is granted by role and can be narrowed to a specific action: discounting, voiding, changing a rate, reopening a closed folio.
Reports agree with each other
Occupancy, ADR and RevPAR use one definition across the property and the group. Report headers can be produced in Chinese and English.
| Property profile | Core scope | Often added |
|---|---|---|
| Under 80 rooms | Reservations, reception, cashier, housekeeping, night audit | Door locks, channel manager, membership |
| 80–250 rooms | Full front office, F&B charging, AR, multi-outlet reporting | POS, banquets, procurement |
| 250+ rooms or resort | Multi-outlet, groups, concierge, advanced reporting | SPA, activities, multi-property consolidation |
| Group or chain | Central profiles, rate standards, consolidated reporting | Procurement, HR, engineering, BI |
Integrations
Connects to the hardware and services already in the building.
Interfaces are documented and monitored; each connection has an owner and a fallback procedure.
Integrations- Door locks and key-card encoders
- ID, passport and signature capture
- Payment terminals and gateways
- Channel managers, booking engines and GDS
- Telephony, wake-up and minibar posting
- Accounting, ERP and business intelligence
Frequently asked questions
Frequently asked questions
Can we keep our existing door locks and payment terminals?
How long does a typical implementation take?
Do we have to move to the cloud?
What happens to our historical data?
Can the desk keep working if the internet drops?
How are reports customised?
Related reading
02 · Outlet operations F&B Point of Sale
A restaurant bill is not a separate event from the guest stay. Orders, table turns, kitchen tickets and room charges live in the same system as the reservation, so the guest gets one bill and finance gets one ledger.
03 · Guest intelligence Guest & Membership
A guest is not a room booking. They are a history of stays, meals, preferences and exceptions. This module keeps that history in one place and makes it visible at the desk, in the outlet and in the sales office.
04 · Back office Procurement & Inventory
Rooms revenue gets the attention; procurement decides the margin. Requisitions, purchase orders, receiving, issues and stocktakes are connected to department budgets and to the kitchen’s recipes, so cost is visible while it is still controllable.
Next step
See the platform on your own workflows.
A 30-minute walkthrough, built around your property type and the systems you already run. No slide deck — we work through arrivals, folios, night audit and reporting live.
Typical reply within one business day.