Insights
Notes from the operating floor.
No trend pieces. Writing on the decisions that age well: how to close a day, how to keep a guest record honest, how to design a desk for a queue.
New notes are published when there is something useful to say, not on a content calendar.
Systems decision 8 min read
Cloud or on-premise PMS: a decision guide for independent hotels
The hosting question is really about resilience, data residency and who owns the 02:00 problem.
Read the note
Operations 7 min read
Night audit without the overtime: what to automate and what to keep human
A close is a sequence of decisions, not a pile of reports. Design the sequence and the overtime disappears.
Guest data 7 min read
One guest record: the discipline behind recognition
Loyalty programmes fail at the handoff, not at the sign-up. A profile is infrastructure.
Front office 6 min read
The 90-second check-in: designing the desk for a queue
Speed is not typing faster. It is removing decisions from the arrival.
Groups 7 min read
Why every property defines occupancy differently — and how to stop
A group report is a governance document. If the definitions are not owned centrally, the number is a negotiation.