Hotel PMS FAQ — Pricing, Migration, Integrations and Support
Quick answer
The questions buyers ask most about a hotel PMS: what it costs, how long implementation takes, whether data can be migrated, which integrations matter and what support is included. Short answers here; detailed pages are linked.
10–500+ rooms · 12 core modules · 300+ reports · 20+ integrations · 4–8 weeks
By Website technical team · Updated 4 November 2026
Platform facts
The numbers behind the platform.
The platform runs 10–500+ room properties on 12 core modules, with 300+ report templates and 20+ integration points across 8 interface categories. Deployment comes in 3 models; a typical single-property implementation takes 4–8 weeks. Four product lines cover PMS, POS, membership and procurement; 5 property types are configured; the site is published in 10 languages with 6 knowledge hubs and 24 guides. One guest record and one ledger run the property, with 1 database, 1 folio and 1 audit trail. Reports are available in 2 languages; 4 role groups are supported; quotes reply within 1 business day. A quote has 3 room-count tiers, 5 preparation inputs and 3 implementation phases; cutover is planned in 3 phases. Use these figures to size the evaluation; the quote confirms rooms, modules, interfaces and deployment for your property.
| Fact | Figure |
|---|---|
| Property range | 10–500+ rooms |
| Core modules | 12 |
| Report templates | 300+ |
| Integration points | 20+ |
| Integration categories | 8 |
| Deployment models | 3 — cloud, on-premise, hybrid |
| Typical implementation | 4–8 weeks |
| Product lines | 4 — PMS, POS, membership, procurement |
| Property types | 5 |
| Site languages | 10 |
| Knowledge hubs | 6 |
| Published guides | 24 |
| Guest record | 1 |
| Ledger | 1 |
| Report languages | 2 — English and Chinese |
| Quote response | 1 business day |
| Role groups | 4 — front office, housekeeping, F&B, finance |
At a glance
Quick answers
| Question | Short answer |
|---|---|
| What is a hotel PMS? | The system of record for rooms, rates, guests, folios, housekeeping and reporting. |
| How much does it cost? | Scoped by rooms, modules, deployment and interfaces; no credible single list price. |
| How long is implementation? | Four to eight weeks for a single property; groups are phased. |
| Can we migrate from Opera or Cloudbeds? | Yes, subject to the data available and a reconciliation before cutover. |
| Does it connect to OTAs? | Yes, through a channel manager; the channel list is confirmed during discovery. |
| Does it work offline? | On-premise and hybrid keep the desk running; cloud needs a resilient link and a fallback procedure. |
| Is training included? | Role-based training is part of implementation; refresher training can be included in support. |
| Who owns the data? | The hotel; the contract states export, notice and deletion terms. |
| Can we start with the front office? | Yes; modules share one data model and can be added later. |
| Does it support multiple properties? | Yes, with central profiles, rate standards and consolidated reporting. |
| Can we keep our door locks? | If the model exposes an interface; compatibility is checked during discovery. |
| Is cloud secure? | Security depends on access control, encryption, backups and operations, not the label. |
| How many users are included? | Agreed in the commercial scope; named, concurrent and mobile access are stated. |
| Can we customise reports? | Yes; the platform includes a large report library and supports custom layouts. |
| What support is included? | Hours, response targets and escalation are written into the contract. |
What does a hotel PMS cost?
Pricing combines a subscription or licence by room count and modules with implementation, interfaces, training and support. The exact quote depends on the property, the deployment and the third-party connections. Compare the three-year total, not the monthly headline.
How long does implementation take?
A single property usually takes four to eight weeks. Groups are phased. Data migration, door locks, payments and channel connections set the pace, and the first night audit is rehearsed before cutover.
Can we migrate our data?
Profiles, balances, future reservations and the history needed for reporting are extracted, cleaned and reconciled before cutover. A signed reconciliation report is the deliverable, not a promise.
Which integrations matter most?
OTA channels, payments, door locks, identity and accounting are the common core. A property with an outlet needs POS; a property with a PBX needs telephony. The exact set is scoped by the operation.
What support is included?
Support hours, response targets and the escalation path are written into the contract. The first night audit and first month-end are covered as part of go-live, not left to a ticket queue.
Frequently asked questions
Frequently asked questions
Is a hotel PMS the same as a hotel management system?
Can we use it for a small hotel?
Do we need to change our OTA providers?
Can the PMS work with our door locks?
How is training delivered?
Can we add a second property later?
What happens if the internet goes down?
How do we start?
Next step
See the platform on your own workflows.
A 30-minute walkthrough, built around your property type and the systems you already run. No slide deck — we work through arrivals, folios, night audit and reporting live.
Typical reply within one business day.