Resort PMS — Packages, Outlets and Activities

What is different about a resort?

The stay is a bundle and the property is dispersed. A guest buys a package that includes the room, meals, a transfer and activities; the PMS has to deliver each component and allocate the revenue.

How should packages work?

A package is a configured product with components, not a note in a rate field. Each component has a revenue allocation, a posting rule and an inclusion flag.

How do multiple outlets share a folio?

Each outlet maps to its own revenue centre but posts to the same guest ledger. A pool bar charge, a spa treatment and a room-service order appear on one bill with the outlet detail intact.

How are activities handled?

Activities and transfers are reservations with capacity and cancellation rules, not miscellaneous charges. They post to the guest or the package.

Why does offline matter more?

Resorts are often remote and cannot assume a reliable WAN. Hybrid or on-premise deployment keeps the desk and outlets running through an outage.

How do you phase a resort rollout?

Rooms and front desk first, outlets next, packages and activities after the core is stable. Do not sell packages before the revenue split works.

What does a resort go-live look like?

Phase the rollout: rooms and front desk first, then the outlets, then packages and activities. Each phase ends with a clean close.

Test a package with a room, breakfast, dinner, transfer and activity. Check the guest view and the revenue allocation. A package that only exists on a rate sheet is not configured.

Test a multi-outlet day and a WAN outage. The folio should hold the stay together, and the desk should keep working with the fallback.

The first month-end is the real test: package allocation, outlet revenue and commission. Review it with finance before the next season.

What is the resort go-live checklist?

Packages configured with components and allocation; outlets mapped to revenue centres; activities with capacity and cancellation rules; seasonal rates and restrictions tested.

A multi-outlet day tested; a package sold and delivered; a WAN outage drill completed; the first close rehearsed with finance.

A named owner for each interface and each outlet. A resort go-live is a set of small go-lives, not one switch.

The first month-end reviewed with finance: package allocation, outlet revenue, commission and AR. Fix the mapping before the next season.