PMS Integration — The Interfaces That Decide the Project

How to use this guide

Turn each interface into a line in the project plan with an owner, a test and a fallback. The integration list is a scope document, not a partner page.

If a critical interface is not tested before signing, it is a risk, not a feature.

Common mistakes

Assuming a logo means a connection, testing only the happy path, and leaving ownership vague when a third party fails.

• Unnamed vendor
• No sandbox
• No failure test
• No log review
• No fallback

What to read next

Read the channel manager, booking engine and contactless check-in pages for the interface detail.

• Channel manager
• Booking engine
• Contactless check-in
• Security

How this guide is maintained

The interface list is reviewed when a vendor, a model or an API version changes.

Reference integration plan

A 90-room city hotel with a restaurant, a bar, card terminals and an older lock system is the reference. Payments and locks come first; channels, accounting and POS follow.

Each phase has a named owner, a test result and a fallback.

• Payments first
• Locks second
• Channels third
• Accounting fourth
• POS and telephony last

Before you commit

Name the model, the version, the owner and the fallback for every critical interface. A category is not a connection.

• Exact model
• Interface version
• Named owner
• Test result
• Fallback procedure