Cloud PMS — Deployment Without the Marketing

How to use this guide

Decide the deployment before the vendor shortlist. A property that needs local continuity should not spend time on cloud-only vendors, and a property with a reliable network should not pay for a server room it does not need.

Use the comparison table to ask the same questions of every vendor.

Common mistakes

Choosing cloud to avoid a server bill without checking the network; choosing on-premise to avoid a subscription without testing backups; and assuming hybrid is automatically resilient.

• No offline test
• No restore test
• No data-residency clause
• No exit plan
• No named owner

What to read next

Read the security page and the migration guide before choosing a deployment.

• Security
• Migration
• Comparison
• Integrations

How this guide is maintained

The comparison is reviewed when the hosting model, the recovery targets or the data-residency options change.

Reference deployment

A 90-room remote resort with an unreliable WAN and a central group office is the reference for the hybrid decision. The property server keeps the desk running; the centre receives the reporting data.

The offline test and the reconciliation design are part of acceptance, not an afterthought.

• Local server
• Central reporting
• Offline test
• Reconciliation owner
• Named support boundary

Before you commit

Test the offline flow, the restore and the export. A deployment is only credible when the failure path has been exercised.

• Offline test
• Restore test
• Data residency
• Support boundary
• Exit plan