Lodgcore — field notes https://www.hotelpmssystem.com/insights/ Field notes on hotel operations, systems and the guest experience. en Mon, 02 Nov 2026 00:00:00 GMT Why every property defines occupancy differently — and how to stop https://www.hotelpmssystem.com/insights/group-reporting/ https://www.hotelpmssystem.com/insights/group-reporting/ A group report is a governance document. If the definitions are not owned centrally, the number is a negotiation. Groups Mon, 02 Nov 2026 00:00:00 GMT Cloud or on-premise PMS: a decision guide for independent hotels https://www.hotelpmssystem.com/insights/cloud-vs-on-premise-hotel-pms/ https://www.hotelpmssystem.com/insights/cloud-vs-on-premise-hotel-pms/ The hosting question is really about resilience, data residency and who owns the 02:00 problem. Systems decision Wed, 21 Oct 2026 00:00:00 GMT Night audit without the overtime: what to automate and what to keep human https://www.hotelpmssystem.com/insights/night-audit-design/ https://www.hotelpmssystem.com/insights/night-audit-design/ A close is a sequence of decisions, not a pile of reports. Design the sequence and the overtime disappears. Operations Wed, 30 Sep 2026 00:00:00 GMT One guest record: the discipline behind recognition https://www.hotelpmssystem.com/insights/one-guest-record/ https://www.hotelpmssystem.com/insights/one-guest-record/ Loyalty programmes fail at the handoff, not at the sign-up. A profile is infrastructure. Guest data Tue, 18 Aug 2026 00:00:00 GMT The 90-second check-in: designing the desk for a queue https://www.hotelpmssystem.com/insights/check-in-design/ https://www.hotelpmssystem.com/insights/check-in-design/ Speed is not typing faster. It is removing decisions from the arrival. Front office Thu, 09 Jul 2026 00:00:00 GMT